Privacy on YourCare
Updated: June 2, 2021
Updated: June 2, 2021
The YourCare Patient Portal (the “Portal”) enables you to access and view your personal health information maintained by OSCAR Pro and Insig Health on behalf of your healthcare providers, and provides certain services with respect to facilitating healthcare delivery. To do so, we collect the personal information as set out below.
Unless you opt-out, our website uses “Cookies” and other automatic data collection technologies with your consent to collect personal information whenever you visit or interact with the Portal, including unique identifiers and preference information such as IP address, technical usage, browser type, time zone settings, language preferences, operating system, unique device identifiers, search history, page response times and length of visit, pages viewed, marketing preferences or navigation and clickstream behavior for online interactions.
These Cookies helps us understand how you use the Portal and the content of the Portal in order to make improvements. We also use these Cookies to promote our services through marketing and advertising.
You can opt-out of Cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting-out of our Cookies may disable some of the Portal’s features, and may prevent us from providing you with the information and services you have requested.
When you register to create a user account to use the Portal, we will collect your name, gender, address and date of birth (to identify you and verify your identity), as well as your mobile phone number and email address (to communicate with you and authenticate your account). For all users under the age of 18, the holder of the account must be the user’s parent or legal guardian. Your child’s name, gender, address and date of birth will be collected to verify their identity and register them to your account.
We use your personal information to:
There are a number of optional services that may be provided through the Portal. We may use your personal information to provide you with services that you request us to perform on your behalf, such as booking an appointment with a healthcare provider.
We only share your personal information with our service providers, including WELL and its subsidiaries, in order to offer you YourCare, including:
Exceptionally, as allowed or required by law, we may have to disclose your personal information to law enforcement agencies where they demonstrate they have the legal authority to request it.
If we merge with another business, we will inform you of any impact on your personal information.
Your Healthcare Providers
The Portal supports connectivity to Apple’s Health Records on iPhone, which means that you can choose to use your Portal account to securely download some of your personal health information from participating healthcare organizations.
For more information on how Apple protects user’s privacy when they use Health Records, please visit: https://support.apple.com/en-ca/HT209519.
We retain personal information for as long as required to provide the services for which it was collected, otherwise, in accordance with industry best-practices and applicable legal and regulatory requirements.
We take reasonable steps to ensure that any personal information in our custody is accurate and up-to-date but we mostly rely on you to notify us of any changes to personal information you provided us.
We use reasonable and appropriate physical, administrative and technical measures designed to help you secure your personal information against accidental or unlawful loss, access or disclosure. Only staff and service providers who have a legitimate business purpose for accessing the personal information collected by us are authorized to do so. Unauthorized use of personal information by anyone affiliated with WELL is prohibited and constitutes grounds for disciplinary action.
The Portal is secured through encryption technologies and only you and your healthcare provider have the ability to view your personal health information. We use physical, organizational and technical industry-standard security safeguards commensurate to the sensitivity of data being displayed on the Portal, such as encryption in transit and at rest.
Even though we take all necessary steps to protect your personal information, security breaches cannot be eliminated and we cannot guarantee no breach will ever occur.
All personal information we collect is stored on secure servers in Canada; however, personal information processed by our third-party service providers may be done outside of Canada.
While outside of Canada, personal information is subject to that jurisdiction’s laws, which may permit governmental authorities the right to access your personal information.
For more information on our service providers or where we store personal information, contact us at firstname.lastname@example.org.
Our site may lead you to third party websites, including websites advertising other products or services. Those organizations are separate and distinct from WELL and have their own separate privacy policies. We are not responsible in any way for how any third party collects, uses or discloses your personal information, so it is important to familiarize yourself with the privacy policies of these websites before providing your personal information to them.
You may sign-up to receive marketing or promotional communications from Insig or WELL. Where you have expressly consented, we may share your personal information with WELL so they can inform you about WELL and related products and services, including promotional offers and events.
If you no longer wish to receive marketing or promotional communications from Insig or WELL, you can opt-out at any time by:
We destroy your personal information as soon as you unsubscribe.
You also have the right to:
Contact us at email@example.com to exercise any of these rights. We will respond within 30 days. If we cannot grant your request, for example if you make an access request and providing you access would disclose personal information about another person, we will give reasons.
We will address all requests with equal attention.
If after contacting us you are still not satisfied, you have the right to file a complaint with your local privacy authority.